Delivery Information

If you are unsure about when to place your order, please read this.

FREE DELIVERY, MONDAY - FRIDAY 

Order early to take advantage of free delivery.  Delivery dates are not guaranteed with free shipping. Our website will only allow you to choose dates that are currently available to you.  Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout. 

TRACKED 24, MONDAY - FRIDAY 

Tell us at Checkout when you need to have your order delivered by. Tracking information will be available from the courier once your order is dispatched. Our website will only allow you to choose dates that are currently available to you.  Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout. 

TRACKED DELIVERY BEFORE 1PM, MONDAY - FRIDAY 

Delivery charges are calculated at checkout based on the size and total number of items in your order.

This is a priority service offered by Royal Mail for when you would like delivery on a specific day, before 1pm. Choose your preferred delivery day at checkout. Tracking information will be available from the courier once your order is dispatched. Our website will only allow you to choose dates that are currently available to you.  Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout. Please note that 1pm is a delivery aim.

GUARANTEED NAMED DAY DELIVERY, MONDAY - FRIDAY

Delivery charges are calculated at checkout based on the size and total number of items in your order.

When you would like your order to arrive on a specific day, choose this shipping method at checkout. Tracking information will be available from the courier once your order is dispatched. Our website will only allow you to choose dates that are currently available to you.  Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout.

DHL/DPD SCOTTISH HIGHLANDS & IOW, MONDAY - FRIDAY 

Delivery charges are calculated at checkout based on the size and total number of items in your order.

Although your order may arrive the next day, please allow 1-2 working days for delivery to these areas.  Our website will only allow you to choose delivery dates that are currently available to you. Tracking information will be available from the courier once your order is dispatched. Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout.

SATURDAY DELIVERY (Limited by location)

Delivery charges are calculated at checkout based on the size and total number of items in your order.

This is a service offered by Royal Mail for when you would like your order to arrive on a Saturday. Orders are usually delivered before 1pm. Tracking information will be available from the courier once your order is dispatched. Our website will only allow you to choose dates that are currently available to you.  Order cut-off times may be brought forward during busy periods.  You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout.

GENERAL INFORMATION ABOUT ORDERING/DELIVERIES

You will receive an automated email confirmation of your order soon after placing your order. Please check your junk/spam email folder if you don't see it!

Once you have received your order confirmation, the next time we contact you will be the day before delivery, to let you know that we have sent your order.

When choosing your preferred delivery date, please remember to allow for any unexpected delay in delivery that might be caused by circumstances outside of our control. If fulfilment of your order is dependant on delivery being made on a specific day, this should be agreed with us, in writing before you place your order regardless of the shipping method you choose.

If we expect that bad weather to impact delivery of an order, we may dispatch your order earlier than planned.

Unfortunately, we can't send inflated helium balloons to Northern Ireland or the Republic of Ireland.

Our Delivery Policy can be found here.